Booking a hotel online
Over the last month I have had the good and bad fortune of choosing and booking a hotel online. My husband wanted to surprise me for our 40th Ruby wedding anniversary so he got online and thought he was booking direct through the hotel website. No problem, it was Expedia. We were so excited as we flew to Chicago where we had been to before and knew what to expect. We were going to book that new taxi service called #Uber but there did not seem to be any cabs around and the cost from the airport to the hotel was going to be $70.00, so we took the train. I think we paid maybe $4.00 and the trip was really nice. We chose the best weekend as the sun was shining and it was still warm
Wow, what an amazing hotel, so much history, amazing chandeliers in the lobby and very busy. We took the elevator to our room and when we came off there was a big crowd of people gathering. Apparently there was a wedding that night and they were all meeting in this large lobby. Kids were running up and down the halls, with no parents in sight. OK, this is not the hotels fault but come one parents..there are other people in this hotel. We got to our room and found it very small. One king size bed, the usual TV, computer desk, and it had two washrooms. This was their Executive room. My bedroom at home was much bigger. To say we were disappointed was an understatement. We unpacked, and went downstairs to talk to the concierge about booking a restaurant. She was very helpful.
We decided to go for a walk, have a bit of lunch and my husband bought me a Ruby anniversary gift. It was amazing. We stopped at a British pub and had a drink and then headed back to our room. The crowd in the lobby had gotten bigger, and more kids running around playing tag. I very politely asked them to move to their side of the hall as we wanted to rest up. Luckily we had no problem and decided to watch a little TV. The satellite or cable went out every 5 minutes. Well to wrap up this story. My husband paid more for this room than he has every paid for a hotel room in his life. He travels the world for his work. They offered complimentary snacks on an executive floor. There was vegetables laid out that I am sure even a rabbit would have turned his nose at. Wrinkly, turning dark carrot and turned up celery, and then hot food was mini pizzas and something that looked like a perogie. The next morning we got up early to have breakfast. My husband said not to go to their breakfast as he said it would be too busy and not a good spread. Boy was he right. The toaster area was so busy my husband had dry bread, the coffee maker broke, tables were not cleared so we had no where to sit and the variety was disappointing. We just stayed at a Holiday Inn Express near Toronto airport and was blown away by what they offered and the room price was less than have of what we paid in Chicago.
I am now a #Trip Advisor fan and contributor. When you see photos that other travelers have taken, and read their reviews it can be very helpful. We now wish we had read about this hotel. But, when we got home, I sent a Tweet out, posted about it on my other blog, posted on their Facebook wall and immediately got a response from the hotel. They are going to make amends. I only hope the Managers hire someone to be a secret shopper and check out the facilities. I complain so people will improve their service. I would check the room photos, see if there is free wifi, any negative comments about certain rooms. Phone and ask if there is a wedding and be asked to be put on a different floor. Researching ahead of time can save a lot of time and disappointment
Have you got a hotel story?